Shipping policy

 

Free delivery advertising offer/offers apply only to products that are shown on the web site as stating free delivery in their product description. All non priced products that are shown on the web site as request a quote under/on the price section need to be quoted and delivery charges will apply. Some other products will attract a delivery charge and this/that charge is detailed in the product description. Due to limiting location extreme rural deliveries may/will be delivered to a township near the delivery address and this will be at the discretion of SmartOffice (2020) Limited, and you the customer accept that you will make yourself responsible to collect the product from that location. 

Delivery is defined as to the main entrance or main store entrance of the delivery address building. Delivery to above ground floor and/or delivery into building rooms is not included in the delivery service and if required will incurr extra costs/charge.

SmartOffice (2020) Limited will always endeavour to deliver your order promptly.  Product as shown "In Stock" will be delivered within 10 working days of order placement/payment.  Product as shown "Pre - Order" will be delivered within a manufacturing schedule time frame.  In most cases "Pre - Order" products should be delivered within 15-20 working days of order placement/payment.  SmartOffice (2020) Limited reserves the right to amend the delivery time frame and if necessary increase this time frame if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of SmartOffice (2020) Limited's control. All items for sale in this website are subject to stock availability. SmartOffice (2020) Limited will always endeavour to supply your order in its entirety and as quickly as possible, however there may be times that we may not be able to do so. In such cases you will be advised as soon as possible. You accept that the non supplied product/products will be placed on back order and will be supplied as/when stock comes to hand.

Products that have been quoted as special manufacture off shore of New Zealand are subject to overseas manufacturing and container/shipping schedules. On order placement you accept that delivery date order confirmation are indiciative only and that SmartOffice (2020) Limited reserves the right to amend the delivery time frame and if necessary increase this time frame if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of SmartOffice (2020) Limited's control. Additionally you accept that any inconvenience and/or costs and/or contract penalties that may/could/would be incurred by you are your costs alone and that you have no right of recourse to charge/request payment of those costs and/or any other costs incurred as a result of delivery delays to SmartOffice (2020) Limited.

Freight charges will depend on the destination, weight and volume of the order.  Free Freight Offer to metro areas will be governed by area postal codes on the delivery address.  The post codes wil be as determined by SmartOffice (2020) Limited as being within the free freight area and may be changed at the discretion of SmartOffice (2020) Limited at any time.  Residential deliveries within the same metro areas may attract a delivery charge.  Any commerical or residential orders placed that are outside the postal codes as determined by SmartOffice (2020) Limited will not be delivered until the customer has been provided with a delivery cost quote and that amount has been agreed to and paid in full by the customer.  SmartOffice (2020) Limited reserves the right to withhold any delivery where any order is placed misrepresenting the fact that it is either commercial or residential area delivery.  If misrepresentation has been made SmartOffice (2020) Limited reserves the right to charge and collect any additional freight costs from the customer before despatching products.

Any orders that are placed on and/or during public holidays will be processed on the first working day after that public holiday and/or weekend.  SmartOffice (2020) Limited closes for annual holidays from mid December for a period of three weeks and any orders that are placed during that annual closure period will be processed on the first working day after that closure.  Any orders placed during that period that have/are paid for by credit card the credit card process will still proceed on that day or the following business day of order placement.

You the customer accept that you will make yourself and your delivery premises readily available during normal business hours so as to ensure a smooth delivery.  If delivery is to a storage company you accept that you will make yourself or an agent available at that delivery point to check and receive the delivery. Delays caused to delivery vehicles and drivers as a result of improper entry availability and/or details that incur costs will be recharged accordingly.  Additionally you acknowledge that you will inspect all delivered products before signing as received in good condition.  Product that may be received due to transport freight damage will be repaired or replaced subject to discussions and conclusions of point of damage.  If recipient signs for products as received in good condition and/or does not make  themselves available to check and sign documentation they have voided the opportunity to claim for any transport damages.  All claims, if any, must be made in writing and forwarded to admin@smartofficefurniture.co.nz