Refund policy

On order placement you accept that when an order is placed that the product ordered cannot be returned if you decide after delivery that the product ordered and delivered does not suit. If payment is not made for that product as per the amount due on the order confirmation and/or invoice and should payment in full not be made to SmartOffice (2020) Limited within seven days after the due date SmartOffice (2020) Limited then would consider the debt to be a bad debt and collection would be as per the terms as under the Payment Terms above. Additionally you accept that no other orders would be dispatched without payment in full being made before dispatch. In some instances SmartOffice (2020) Limited may agree to the return of a product subject to certain terms. Any return requests must be in writing and made by email within 3 days of delivery, after that time no consideration will be made. Only a partial credit would be passed and the balance due would be expected to be paid by eft payment immediately to confirm the return agreement. Where/when SmartOffice (2020) Limited agrees to direct credit payments to your bank account, that direct credit payment will be made once the goods have been received back into store and have been checked as fit for resale. If products are not received back into store fit for resale the direct credit payment value will be reviewed accordingly and would be subject to the resale value of the product at that time. No credit would be passed for any delivery freight and/or pick and pack charges.  You accept that you would organise product return at your own cost and would guarantee the product would be returned unopened and undamaged.

All school furniture products are made/manufactured to order and are non returnable. All pricing shown and confirmed by order confirmation and/or invoice at the time of a school furniture order placement, are due and are to be paid in full within the terms as shown above in "Payment Terms". There are no exceptions.

All screens and all made to order products are supplied on the understanding that you the purchaser accept that they have been specially manufactured to your order. On order placement you accept that this product is being made as a special to suit your own requirements and therefore is non returnable.

All Glassboards are made/manufactured to order and are non returnable. All pricing shown and confirmed by order confirmation at the time of a Glassboard order placement, are due and are to be paid in full within the terms as shown above in "Payment Terms". There are no exceptions. Glassboards are sensitive freight. Ensure all glassboard deliveries are well checked before signing delivery companies dockets. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage.  

Faulty goods will be repaired or replaced at the discretion of SmartOffice (2020) Limited. Product that may be received damaged due to transport freight damage will be repaired or replaced subject to discussion and conclusion of point of damage. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage. All goods are despatched in good condition and carried “at limited carriers risk” (pursuant to - Contract and Commercial Law Act 2017 Part 5, Subpart 1 (CCL Act)). No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to admin@smartofficefurniture.co.nz

Any refunds are at the discretion of SmartOffice (2020) Limited and will only be made if SmartOffice (2020) Limited is unable to either repair or replace faulty or damaged product that has been and is accepted by SmartOffice (2020) Limited as a genuine and approved claim. These refunds will be made by direct credit into the verified bank account of the claimant and will be only for the value of the product claimed at the time of the purchase of that same product. No returns or refunds are available on customised products and/or non standard products and/or office partition screens. No refunds will be made for any freight and/or any other costs, be they interest or legal or any other costs that may have been incurred by the claimant in the process of achieving their refund claim.